Theme Licensing & Usage
All our themes provided by WPlook Studio inc. hereinafter referred to as: ”WPlook” are released under the GNU Public License version 3.0 or higher.
All theme purchases have a “Purchase Code“, which will allow you to update your theme and receive support. The “Purchase Code” will be displayed in your invoice. Each Purchase Code is valid for one year of updates and support. All themes come with unlimited domain usage. The product will continue to work after your subscriptions expires.
You are free to continue using the product for as long as you like, but you will not receive support and updates for the product any longer.
All future themes updates will be available for free to all customers for a period of 12 Months. After 12 months all clients will be able to renew the right to download the theme for 50% off.
After a successful purchase, you will be automatically redirected back to our site and you will be presented with a link to download a ZIP file containing the theme and all pertinent files. You can find instructions on how to install a theme in our documentation section. If you did receive an email with login information and have not been able to download the theme files, please contact us immediately.
We install on request the theme for Non-Technical User. The value of this service is $50. Non-Techincal users should Submit a Ticket to our support section and to give us the wp-admin and FTP access. The installation will be provided in 12-24 hours after the ticket was submitted. We install the theme only on a clean WordPress installation and we will make the website to look like our demo. Installing an additional language is not included.
All content, including images, published on this site is property of WPlook and under copyright. Any replicated site content must be authorized and clearly referenced back to the source. The dummy content provided with the theme should be used only for demo purpose. If you decide to use the demo images in your website you have to contact us and we will send you the url to all images from where can be bought.
Customers are required to submit payment information in order to purchase one of our themes. Our site’s security is provided by DGINET and we process our payments using Stripe or PayPal. You must agree with their terms and conditions before paying for any of our products.
30 Days Money Back Guarantee.
We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a complete refund within 30 days of your original purchase.
While we make every attempt to process the refund as quickly as possible – it can take up to 15 days for the refund to reflect in your bank/card account.
Some conditions apply:
- We cannot provide refunds due to technical issues unless you allow us to adequately try and assist you. If we are unable to resolve the issue for you, we will provide a refund. Please open a support ticket before requesting a refund.
- Refunds may only be issued within 30 days of the purchase date. After 30 days no refunds can be processed.
- Refunds will not be granted if you simply decide not to use the purchased products or you buy it by mistake. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
- Refunds will not be granted for “Club Member” & “NonProfit Package”.
- Refunds will not be granted if you renew the product.
- If the refund is demanded and we installed the theme a fee of 50$ will be charged.
With the purchase of Themes or Membership subscription you get help from our Support Section. The support will be provided via our Support Section only. Each theme is coming with professional support for a period of 12 months. After 12 months all clients will be able to renew the support and the right to download the theme for 50% off. The support that we offer shall include common issues and bugs that might occur, and not necessarily customization of any themes.
Our support doesn’t include:
- Customization and installation services;
- Support for third party software and plug-ins;
We collect the taxes for all Canadian Citizens and we will report the taxes to Canadian Government.
WPlook reserves the right at any time to modify the prices.
Our themes have the same requirements as WordPress. Your web host must use PHP 5.2.4 or greater and MysQL 5.0 or greater. Things may not work properly if your web host has older versions installed. You must also have a self-hosted WordPress installation, meaning your website must not be hosted on WordPress.com.
Our themes are guaranteed to function on a clean installation of WordPress or when activated without any changes.
We do not guarantee compatibility with any additional third party plug-in, scripts, or applications.
Browser compatibility should be tested against the demonstration themes on the demo server. Please ensure that the browsers you use will work with the themes as we can not guarantee that our themes will work with all browsers combinations.
Note: We are here to provide the best services possible but in doing so we will not tolerate aggressive behavior from our customers. We reserve the right to stop our services to our customers with aggressive behaviour and we will not refund the amount in this case.