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Hosting Terms of Service

You must agree to the below terms of service before you can create your WPlook Web Hosting account. Our shopping cart will not permit you to make any purchases unless you agree to the below terms of service.

Our terms of service (TOS) are designed to provided to our customers a clear and transparent understanding of what we expect of them while they are using our service(s). The use of WPlook service(s) represents your acceptance and agreement to WPlook’s (TOS), regardless of whether you have read them or not.

We accept your use of our service(s); therefore we do not actively monitor your accounts activity under normal conditions. Furthermore, we do not implement editorial control over the content of any Web site. This includes e-mail sending, newsgroup or other material created or available over or through the services, except for certain proprietary Web sites. However, in accordance with our (TOS), we hold full authority to remove any materials that, in our individual judgment, may be illegal, may subject us to liability or which may violate our (TOS). WPlook reserves the right to oblige with legal establishment and/or third parties in the examination of any suspected or alleged crime or civil wrongdoing. Violation of our (TOS) may result in the suspension or immediate termination of your WPlook Hosting account and/or services.

We do not routinely monitor the activity of accounts except for measurements of system exploitation, possible security or fraud risks and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet society, we will respond appropriately if we become aware of improper use of our service.

If a WPlook Web Hosting account is used to violate our (TOS) we reserve the right to cease your service without notice. We prefer to advise customers of inapt activities and any necessary corrective action. However, blatant violations of the (TOS) will result in instantaneous termination of service. Our failure to implement this policy, for whatever reason, shall not be interpreted as a waiver of our right to do so at any time

Account Setup

We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. All new orders are usually activated within 24 hours. If you have not been activated within this time frame, please click here to contact our billing department.

All services provided by WPlook Web Hosting may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene. The customer agrees to indemnify and hold harmless WPlook from any claims resulting from the use of our services.

Examples of Totally Unacceptable material:

  • IRC Bots.
  • Warez Sites.
  • MP3′s (unless You are the Artist).
  • Password sharing sites.
  • Sites that run any type of proxy script.
  • Pirated Software.
  • Hacked programs and archives.

 

Distribution of Malicious Code:

Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data and/or computer systems are prohibited. Examples of this are computer viruses, Trojan-horse programs and Internet-based worms. Such an offense will result in the immediate termination of the offending account.

Infringement

Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right: Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated. It is not permitted to use of the WPlook to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources and the unauthorized transmittal of copyrighted software.

File Hosting

File hosting and file storage of any type is strictly prohibited on any and all servers within the WPlook Web Hosting network. You MAY NOT use your WPlook account as a download or file storage repository. Our services are strictly offered for website hosting only. This does NOT mean that you can not have downloads on your site. This means you can not operate a site that specializes in downloads like Download.com or similar and you may not use your WPlook account as storage repository for MP3, games, video, audio or music files. Your account may not exceed 10% of used space in MP3, games, video, audio or music files.

Adult Sites

Due to various legal and moral implications. WPlook does not permit sexually explicit material on any of its servers.

Spam and Email Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and “double Opt-in” will be treated as spam. Any user who sends out spam will have their account terminated without notice.

WPlook Web Hosting reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. WPlook also reserves the right to make any such modifications in an emergency at our sole discretion.

WPlook reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of WPlook.

Bulk Email / Mass Email scripts of any type are not permitted on any WPlook server. The send mail rate on all WPlook servers is capped at 200 emails per hour per account, any more than this will be bounced back to the sender. If you require more than this, please open a support ticket stating the reason why the 200 limit should be raised on your account and the EXACT source of your mailing list.

Usenet Spamming

WPlook Web Hosting has a zero tolerance policy for the use of its servers for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

Payment information

You agree to supply appropriate payment for the services received from WPlook Web Hosting, in advance of the time period during which such services are provided. You agree that until and unless you notify WPlook of your desire to cancel any or all services received, those services will be billed on a recurring basis.

Backup and data loss

Your use of the WPlook Web Hosting service is at your sole risk. WPlook is not responsible for any and all files and data residing on your account on our servers. WPlook does not maintain backup copies of customers web sites or e-mail. WPlook cannot guarantee that the contents of a Web site will never be deleted or corrupted, or that a backup of a web site will always be available. You agree to take full and sole responsibility for any and all files and data transferred to our servers and to maintain all appropriate backups of any and all files and data stored on any WPlook server to which you have an account on.

Termination of Data and Customer Privacy

For your privacy, all data and files from terminated and canceled accounts are immediately deleted and purged from our servers. This includes any and all back ups. Please make sure to back up all your files and data before canceling your WPlook account.

Emergencies and Special Situations

We reserve the right to take any proactive steps we deem necessary to maintain the security, connectivity, performance and services of our network, infrastructure and customers, including but not limited to actions requiring us to deactivate web sites, shut down our network, or review the content on web sites to evaluate the reason for perceived behaviors. In rare instances, we may need to completely delete a web site or account because of some significant failure, security breach or other emergency. In such cases, we do our best to backup a deleted web site, but we cannot ever guarantee a full restore of a web site.

Account Security

Misuse of your account is your sole responsibility, even if your friends, family member, guest, or employee committed the activity. Henceforth, you must take actions to ensure that others do not gain access, which you do not approve of, to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

Your password provides access to your account. It is your responsibility to keep your password secure. We are not responsible for ANY misuse of your account due to the authorized or unauthorized distribution of your password.

Sharing your password and account access with unauthorized users is prohibited. You should take precautions to prevent others from using your account since you will be held responsible for such use.

Attempting to obtain another user’s account password is strictly prohibited and may result in termination of service. You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

Users who violate systems or network security may incur unlawful or civil liability. WPlook will oblige fully with examinations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Cancelation and refund

As a member of our hosting community, you must use your hosting account access ethically and responsibly.

If you are not completely satisfied with our Web hosting services, and you notify WPlook in writing via our Support Ticket System within the first 30 days of service that you wish to cancel, you will be given a full refund of the service amount, excluding setup fees, overages, website design work, and domain registration fees. If a refund is due, you will be notified by e-mail; it can take up to 30 days after cancellation of your services to receive your refund. If you have not received your refund after 30 days, please contact us. Setup fees are refundable ONLY for the following reasons: – You cancelled the account order prior to activation – Your desired domain name was not available. This policy does not apply to any additional services such as, but not limited to, overages, disk space, e-mail accounts, domain name registration, and Web design services.

Cancellation for lack of payment

Any account that has unpaid invoices that are more than 3 days outstanding may be terminated at any time without notice. Before WPlook will terminate any account for lack of payment. WPlook will send no less than 2 payment request emails to the account holder. WPlook will treat all files and data of terminated accounts exactly as outlined in the above clause.

Domain name

All Domain name

Domain Extensions

The only complimentary domain name extension that we provide for free for the first year are the ones list exactly below.

.com / .net / .org / .info / .ca / .biz / .eu / .md

A .ca extension requires you to provide a Canadian address, .ca extensions are reserved for Canadian citizens, residents and businesses.

A .eu extension requires you to provide a EU address, . ca extension are reserved for EU citizens, residents and businesses.

WPlook’s Domain Name Transfer Away Policy

You may transfer away from WPlook any domain name that you have purchased via the WPlook online ordering system to any other web hosting company or domain registrar at any time you desire providing the domain name is fully paid up, has not been refunded, has not been charged back and does not have any active or outstanding invoices due and is not in redemption.

Resource usage

Users may not initiate the following:

  1. Use 5% or more of system resources (This included CPU and memory) There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc. If this clause is breached it will trigger an auto kill failsafe mechanism on the server which will auto suspend the violating account.
  2. Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are permitted.
  3. Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
  4. Run any software that interfaces with an IRC (Internet Relay Chat) network.
  5. Offer services to third parties that are run off of WPlook’s servers.
  6. Run any gaming servers or games scripts for single or multi player games.
  7. Run an email server offering free or paid email accounts to the general public. Example: Hotmail, Yahoo Mail, GMail ,etc…
  8. Operate a online radio and or movie service that uses our servers.

Auto Rebilling

For your convenience your WPlook account will auto rebill on a monthly, annually or tri-annual basis, (depending on which billing package you have selected at time of purchase). If you do not want your account to auto rebill, you must notify us at least 2 calendar days (48 hours) before the date that the re-billing is due to take place. Failure on your part to notify us of your desire not to be rebilled, will result in your account being rebilled and you agree to hold harmless and indemnify WPlook from any and all claims of wrongful billing.

Change to the TOS

WPlook reserve the right to revise, alter and update the above (TOS) without notice at anytime at its sole discretion and can apply any and all changes and updates retroactively.